Job Vacancy for Performance Manager at Etihad

Performance Manager

Location: United Arab Emirates

To manage Emirati graduates’ throughout their Development Programme (i.e. AODP, SDP) and up to one year after graduation. Performance managers are responsible for each assigned graduate’s performance in terms of productivity, technical skills, business acumen, and leadership potential through on-going development and coaching in line with all EY policies and procedures, expectations of each programme, and industry best practices.

You will be involved in the following-

Develop effective working relationships with assigned graduates to enable honest dialogue and coaching of performance. Obtain regular feedback from each graduate on a regular basis to monitor satisfaction and identify areas where the programme or the business can improve.

Guide, coach and assess business line managers to provide effective support for all graduate assignments. This may include designing and delivering briefings, providing 1:1 coaching, and monitoring and assessing performance against a set of standards and expectations. The PM will be expected to hold line managers accountable to the standards expected.

Manage feedback and information on each graduate’s performance including attendance, punctuality, attitude, demonstration of Etihad’s values, leadership potential and functional skills. A clear and objective record of performance must be maintained and reported for each graduate manager.

Monitor performance gaps and deliver constructive feedback to line managers and graduates where required on matters related to their ability to meet standards and objectives. This includes taking action, in alignment with Etihad’s disciplinary process, where graduates show inability to meet standards and instructional objectives.

Direct, develop and manage Emiratis’ succession plans that enable appropriate job placements, training, development and rotations to take place in a timely manner.

Direct, develop and manage Emiratis’ succession plans that enable appropriate job placements, training, development and rotations to take place in a timely manner. Manage the talent map for Emirati graduates and identify high potentials for the future.

Analyse programme performance and results and identify ways to enhance programme offerings. Develop and implement on-going process improvement. Direct programme managers and facilitators on content decisions to improve alignment with business needs and expectations.

Direct the mobilization of graduates to-and-from outstation placements to maximize learning opportunities, alleviate concerns and ensure that they settle-in quickly. This includes determining international placements in conjunction with line management and business needs.

Build relationships with key stakeholders, such as senior line and HR managers so that appropriate Emiratis are developed and placed in roles corresponding with their skills and also the needs of the line department.

Manage on-going relationships with business leaders to better understand their business requirements, review and monitor graduates’ performance in light of these requirements, and develop and implement solutions to meet the business’ needs efficiently.

Conduct career management and counseling discussions with graduates throughout the entire programme to ensure that factors such as interest, competencies and business requirement are considered when making final decision on placements

 

Qualification & Education:

Educated to Bachelor’s degree level in a relevant subject such as HR Development or  Occupational Psychology etc.

Holds a recognised Coaching accreditation

Experience:

At least five years’ experience gained in a professional coaching or educational career management capacity

At least three years working experience gained in a supervisory capacity

Experience gained in a similar role within the aviation industry would be advantageous

 

Training & Knowledge:

Strong command of spoken and written English; Arabic would be advantageous

Exceptional communication skills; confident presenting in front of large groups

Sound working knowledge of MS Office

Ability to observe and provide both constructive and positive feedback

Can quickly gain trust and build a coaching relationship

 

Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 111 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of 117 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and six Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: https://careers.etihad.com/Etihad/job/Performance-Manager/57701701/