DENIED BOARDING AND DEPORTATION OF NIGERIANS ON INTERNATIONAL TRAVELS

The Nigeria Civil Aviation Authority (NCAA) has received several complaints
about airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria.
These actions, which involve the refusal of boarding/entry at intermediate/
transit stops to some Nigerians due to visa/travel restrictions are causing
significant distress to passengers and tarnishing the reputation of the aviation
industry in Nigeria.
The NCAA finds such practices completely unacceptable. It is the responsibility of airlines to inform Passengers about any potential barriers before they commence their travel. Passengers admissibility at their
should not be put in a position where they are denied entry or returned to
Nigeria only on arrival at intermediate/transit stops.
In line with the provisions of Nigeria Civil Aviation Regulations 2023
Part 19.21.1.1, all airlines and their agents shall ensure that passengers are
informed of any potential admissibility issues or travel restrictions in advance
of their departure. Airlines must take appropriate measures to screen and
provide passengers with accurate, up-to-date information regarding their
travel documents and visa requirements before issuing a ticket and proceeding
to board them.
In light of this, the NCAA informs all international airlines operating in Nigeria
that the Authority will no longer tolerate
Occurrences.
Efective immediately, any airline found to be engaged in such practices will
be subject to regulatory action, including but not limited to fines, suspension
of flight operations, or other measures deemed appropriate.
The NCAA expects the cooperation of all airlines in maintaining the integrity
and professionalism of the aviation industry, as well as ensuring the well-being of Nigerian passengers.
Signed
Michael Achimugu
Director, Consumer Protection and Public Affairs