Air Peace explains disruption, appeals for passengers’ understanding

Air Peace has attributed the disruption of some of its flights at the weekend to VIP movements, appealing to its customers to show understanding in the matter. In a statement signed by its Corporate Communications Manager, Mr. Chris Iwarah, the airline regretted that its loyal customers had to go through a lot of strain due to an occurrence that was beyond its control.

The airline said its flights could not secure clearance for takeoff because of the movements of VIPs, a situation which seriously disrupted its schedules and operations. Air Peace explained that it was compelled to deboard its Owerri-bound passengers when it became obvious that its flights to and from the city could no longer take off because of lack of facilities for night operations at the Sam Mbakwe Airport in Owerri.

The airline added that it had to bear the huge cost of accommodating the affected passengers in hotels, besides compensating them with free tickets on their next flight. Air Peace said although it rescheduled the affected passengers for a 9.30 a.m. flight on Saturday, some of them unfortunately were not patient enough for the process to run its course. Some of the passengers, it regretted, became agitated and went to block its check-in counters. The development, the airline added, prevented other scheduled flights from departing and compounded the disruption. Appealing for the understanding of its customers, especially when disruptions are due to occurrences beyond its control, the airline urged the flying public to have faith in its pledge to always act in their best interests. “At Air Peace, we are not only uncompromising in ensuring our esteemed customers’ safety, we are also working round the clock to guarantee their comfort and convenience. We urge our customers to always trust us as we will never go back on our customer-centric flight operations,” the statement said.

Culled: Vanguard

Hmmmm…Personally, i see this as one of the major problems Nigeria Airlines consistently grapple with. Airlines burn more fuel and loose revenue. it disrupts Operations and passengers plans as well. If Airlines must survive, then it is high time this issue is addressed.