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Customer Service

Arik Air celebrates customer service week in style

    Arik Air, Nigeria’s leading carrier is celebrating this year’s customer service week in grand style with on-board gifts and musical performance at the Murtala Muhammed Airport, Ikeja Domestic Terminal 1 otherwise known as General Aviation Terminal (GAT). The objective is to celebrate the customer and thank them for …

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#CustomerService -Excellent Customer Service Delivery–is it a function of the state of mind, mood or finance?

#CustomerService Excellent Customer Service Delivery–is it a function of the state of mind, mood or finance? I ask this question based on my experience last week at the Mile 12 market with an alabaru (carrier) I had gone to the market to buy some food stuff. I bought some tubers …

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Excellent Customer Service

Who says Customers don’t appreciate when you treat them right? Well read this commendation from Modupe Bankole.  I stumbled on it on Linkedin this morning. Well Done Moses Ajoh! My take is for Airlines and Service providers is to reward excellent performance and continuously appraise their customer feedback system. #CustomerisKing. Treat them well …

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Dana Air Unveils Rewards For Customer Service Week

Dana Air has stated that it would explore the Customer Service Week to reward all its passengers and members of its frequent flyer programme; Dana Miles. The move, the airline further stated was in furtherance of its vision, which is “to be recognised and respected as Nigeria’s most reliable and …

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The Line between Excellent Customer Service and staff Protection

I stumbled on this post recently on a flyhigh Manila blog published on April 1st 2015. “Flight Attendants Soon To Be Obliged to Stow Luggage On the Overhead Bins” “The Civil Aviation Authority of the Philippines will be implementing a new law that requires all flight attendants and stewards to …

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What do Customers want?

First I would say if I were a customer what would I want? I would like whatever Organisation I deal with to keep to it promises. If you promise professionalism make sure your staff delivers. If you promise prompt attention then make sure you put processes in place to meet …

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Etihad thanked after allowing customers off taxiing aircraft to reach grandson’s hospital bedside

A Bradford travel agent has thanked Etihad Airways’ “over and above” customer service after a flight returned to the gate to allow her customers to rush to their grandson’s hospital bedside. Tragically the client’s grandson died the following day, but not before they were able to see him. Travel Counsellor …

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Customer Service: The Act and Art of meeting and exceeding Customer’s expectation

Someone shared this with me. An ideal practical example of “Excellent Customer Service”. I thought it was worth sharing…unfortunately Arthur is unknown. Posted as received below: “I received this story this morning, it came in so timely and thought i should share … Enjoy Good article to share … Ducks- …

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Customer Service

It’s becoming very interesting to see some etiquettes, hospitality ethics and culture coming to play in today’s business world as “Customer Service”. When I was growing up, my parents always insisted that we serve people who came to our house with courtesy, consideration, humility, empathy, a lot of respect and …

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